View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001574 | T99X171.00 SKB Eagle | General | public | 2022-12-09 08:59 | 2024-07-19 09:57 |
| Reporter | (ALTech) SH Son | Assigned To | (PM) Roisy Liang | Due Date | 2023-04-04 16:42 |
| Priority | normal | Severity | s4-minor | Reproducibility | have not tried |
| Status | closed | Resolution | fixed | ||
| Summary | 0001574: [Eagle] 2022.12 RMA_KR 4th (Lot4) shipping list | ||||
| Description | [Eagle] 2022.12 RMA shipping list This lot contained LED defect, No boot, No power Also has failure analysis STBs - Manufactured 2022 *No boot 21 pcs 2149688001202201366401 2149688001202201325030 2149688001202201275341 2149688001202201272415 2149688001202201266045 2149688001202201255932 2149688001202201194533 2149688001202201181396 2149688001202201180623 2149688001202201166947 2149688001202201158048 2149688001202201150003 2149688001202201148219 2149688001202201127388 2149688001202201110090 2149688001202201103615 2149688001202201099449 2149688001202201077681 2149688001202201072535 2149688001202201067557 2149688001202201064140 *No Power 1pcs 2149688001202201099769 - Not repaired defect after Factory RMA * LED defect 6pcs 2149688001202005167239 2149688001202005108242 2149688001202005099585 2149688001202003071165 2149688001202003038550 2149688001202001050912 * No HDMI output 3pcs 2149688001202101015889 2149688001202005175719 2149688001202005172929 * No boot 1pcs 2149688001201908047829 * No power 1pcs 2149688001201909130824 | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| related to | 0000814 | closed | RMA Specification for BFX-AT100 | |
| related to | 0001471 | closed | (MFG) An Tran | [Eagle] RMA in warranty |
| related to | 0001193 | closed | (MFG) An Tran | [Eagle] 1st RMA shipping list |
| related to | 0001481 | closed | (MFG) An Tran | [Eagle] 2nd RMA shipping list : LED RMA List |
| related to | 0001524 | closed | (MFG) An Tran | [Eagle] 2022.08 RMA_KR 2nd(lot2) shipping list |
| related to | 0001541 | closed | (MFG) An Tran | [Eagle] 2022.09 RMA_KR 3rd(lot3) shipping list |
| related to | 0001629 | closed | [Eagle] 2023.02 RMA_KR 5th (Lot5) shipping list | |
| related to | 0001660 | closed | [Eagle] 2023.02 Monthly RMA_KR_202302 (Lot6) shipping list | |
| related to | 0001690 | new | [Eagle] RMA status |
| User List |
(ALTech) BY Lee , (ALTech) JW Kim , (ALTech) Lonnie Kim , (ALTech) SH Son , (ALTech) Sophie Lee , |
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Total 12728pcs Detailed list is attached. this lot is packing work now, will update Invoice and BL. also this invoice will applied paper T99x202 (actual T99x171). Thanks SON |
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Hi SH, I checked the attach file and find 142pcs UH200. These 142 pcs in customs declaration is T99X202, right ? And total T99X202 data for this time is 1523pcs ? Thank you ! |
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Hi Yuri, Yes. UH200 is T99x202. and will customs declaration T99x202 total 1523pcs = T99x202(actual) 142pcs + T99x202(paper, actual t99x171) 1381pcs I will update draft invoice and BL before declaration. Please check Factory side also. Thanks SON |
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Hi SH, Sorry that we are discuss with ALT Biz team about Non-LED out of warranty repair cost. Now we are not sure that ALT will pay NON-LED out of warranty, so BT can not pull in any RMA any more. Please stop shipping RMA to BT/VN until we deal the cost issue. Thanks. |
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Hi Miya Wang Some of these include STB nearing the warranty period. What if the warranty period is over in this lot 12728pcs during the discussion? FII will take all of warranty nearing the warranty period? I think keep discussing about Non-LED out of warranty repair cost. but, LED issue and defect with warranty STBs RMA is no issue with ALT and FII. so, please keep taking the LED issue and defect with warranty STBs RMA Thanks SON |
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Hi SH, I am very sorry about that our system can not accept any RMA shipment now because previous payment has not been arranged by ALT. ALT said will reply us about the payment within next week. So 4th RMA has to be shipped out until then. Thianks Miya |
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Hi Miya I checked this list ( ALT STB_221209.xlsx) that manufactured 2019 is 6205pcs and 2020 is 5080pcs Please answer that If the RMA process is stopped, the warranty period of these lists shall be the responsibility of the FII. Thanks SON |
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Hi SH, Sorry that RMA has to be stopped because of ALT do not agree to pay for 2nd RMA. So Fii might not take responsibility of this issue. ALT said will reply us about payment before today. Please reply PO and arrange the payment within this week. Then we will start RMA immediately. Thanks Miya |
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Hi Miya here is FORMAT RMA about this lot (12728pcs) as we discussed Please review and feedback. Thanks SON |
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HI Yuri, here is invoice for RMA KR 4th 12728pcs And vessel schedule below [-] V/S: BF CARP 2303S Incheon ETD: 2/14 Hongkong ETA: 2/17 SIZE: 20DRY*1 I will update the BL soon. Thanks SON |
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HI Yuri, Here is Check BL i Thanks SON |
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HI all, the vessel schedule is delay due to Bad weather and port congestion the last ports V/S: BF CARP 2303S Incheon ETD: 2/15 Hongkong ETA: 2/18 Thansk SON |
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Hi SH Well noted. I will follow the next schedule Thank you ! |
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Hi Yuri and An, I remind that please check box number "ALT_20221125304" this box need to failure analysis STBs - Manufactured 2022 : No boot 21 pcs, No Power 1pcs - Not repaired defect after Factory RMA* : LED defect 6pcs, No HDMI output 3pcs, No boot 1pcs, No power 1pcs *these boxes should be free of charge RMA. https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1481#c11363 Thanks SON |
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Hi Yuri, about this lot and lot 3360pcs(0001629:0011960) is arrived in the factory? and please upload the RMA production schedule also Thanks SON |
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Hi Yuri about Lot4 + Lot5 (12728 + 3360pcs) 0001574, 0001629 Please update the RMA production plan., last update plan is only updated sorting and burning schedule Thanks SON |
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Hi Yuri Hongkong ATA (2/28). this lot RMA due date was -4/4. (6 weeks after arrival HK). -> Please update the production status, |
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This lot partially RMA delivered 2023/07/11 Lot 4 3182 + 25 =3207pcs scrap Lot3 119pcs Lot 8pcs |
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Hello SH Son, I would like to send you FA report of scrap report of lot 4 RMA shipment(3334pcs) Please kindly help to check and let me know if you have any questions. Thanks so much! |
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Hello SH Son, I would like to send you FA report and scrap report of lot 4&5 RMA shipment(11608pcs) Please kindly help to check and let me know if you have any questions. Thanks so much! Roisy Liang |
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Hello SH Son, I would like to send you FA report of 63pcs and scrap report of 121pcs RMA lot 4 shipment(3334pcs) Please kindly help to check and let me know if you have any questions. Thanks so much! Roisy Liang |
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Hello Mr.SH Son, I would like to send you invoice and packing list of lot 4&5 RMA shipment (11608pcs T99X171.00 & 530pcs T99X202.00) Please kindly help to check and let me know if you have any questions. Thanks so much! Roisy Liang |
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Hello Mr.SH Son, I would like to send you invoice and packing list of lot 4&5 RMA shipment (11608pcs T99X171.00 & 530pcs T99X202.00) Please kindly help to check and let me know if you have any questions. Thanks so much! Roisy Liang |
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Update invoice & packing list Hello Mr.SH Son, I would like to send you updated invoice and packing list of lot 4&5 RMA shipment (11608pcs T99X171.00 & 530pcs T99X202.00) Please kindly help to check and let me know if you have any questions. Thanks so much! Roisy Liang |
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Hi Roisy Liang Please update invoice with each Serial number. Thanks SON |
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Hello Mr. SH, This is updated invoice with serial number of 11608pcs RMA T99X171.00 & 530pcs RMA T99X202.00. Please kindly check the attached file for your reference and let me know if you have any questions. Thank you so much! Roisy Liang |
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Updated invoice with serial number Hello Mr. SH, Sorry for updating again many times, please kindly use this updated file for your reference. Many thanks! Roisy Liang |
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This lot RMA was finished. Close this ticket. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2022-12-09 08:59 | (ALTech) SH Son | New Issue | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (ALTech) BY Lee | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (ALTech) JW Kim | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (ALTech) Lonnie Kim | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (ALTech) SH Son | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (ALTech) Sophie Lee | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (ALTech) SY Yoon | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (MFG) An Tran | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (MFG) Ben Trinh | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (MFG) Yuri Ruan | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (PM) Dennis Lu | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (PM) Eva Sun | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (PM) Sheila Tu | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (PM) Tiffanie Lai | |
| 2022-12-09 09:00 | (ALTech) SH Son | Issue Monitored: (Sales) Miya Wang | |
| 2022-12-09 09:00 | (ALTech) SH Son | Relationship added | related to 0000814 |
| 2022-12-09 09:00 | (ALTech) SH Son | Relationship added | related to 0001471 |
| 2022-12-09 09:00 | (ALTech) SH Son | Relationship added | related to 0001193 |
| 2022-12-09 09:00 | (ALTech) SH Son | Relationship added | related to 0001481 |
| 2022-12-09 09:00 | (ALTech) SH Son | Relationship added | related to 0001524 |
| 2022-12-09 09:00 | (ALTech) SH Son | Relationship added | related to 0001541 |
| 2022-12-09 09:05 | (ALTech) SH Son | Note Added: 0011436 | |
| 2022-12-09 09:05 | (ALTech) SH Son | File Added: ALT STB_221209.xlsx | |
| 2022-12-09 09:06 | (ALTech) SH Son | Assigned To | => (MFG) An Tran |
| 2022-12-09 09:06 | (ALTech) SH Son | Status | new => assigned |
| 2022-12-09 10:22 |
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Note Added: 0011438 | |
| 2022-12-09 12:47 | (ALTech) SH Son | Note Added: 0011440 | |
| 2022-12-09 13:42 |
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Note Added: 0011441 | |
| 2022-12-09 15:04 | (ALTech) SH Son | Note Added: 0011444 | |
| 2022-12-09 16:32 |
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Note Added: 0011450 | |
| 2022-12-14 14:57 | (ALTech) SH Son | Note Added: 0011482 | |
| 2022-12-14 15:30 |
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Note Added: 0011484 | |
| 2022-12-14 19:12 | (SW) Jacky Chiang | Severity | s2-severe => s4-minor |
| 2023-01-30 17:22 | (ALTech) SH Son | Note Added: 0011886 | |
| 2023-01-30 17:22 | (ALTech) SH Son | File Added: 20221214 BFX-AT100_12728pcs_FORMAT RMA.xlsx | |
| 2023-01-31 09:55 | (ALTech) SH Son | Relationship added | related to 0001629 |
| 2023-02-08 10:45 | (ALTech) SH Son | Note Added: 0012058 | |
| 2023-02-08 10:45 | (ALTech) SH Son | File Added: ALT-20230207-1 BFX-AT100_Invoice_12728pcs.xls | |
| 2023-02-08 10:46 | (ALTech) SH Son | Assigned To | (MFG) An Tran => (MFG) Yuri Ruan |
| 2023-02-09 14:22 | (ALTech) SH Son | Note Added: 0012087 | |
| 2023-02-09 14:22 | (ALTech) SH Son | File Added: HINCHKG23020001 CHECK BL.PDF | |
| 2023-02-10 09:17 | (ALTech) SH Son | Note Added: 0012115 | |
| 2023-02-11 10:08 |
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Note Added: 0012126 | |
| 2023-02-20 10:12 | (ALTech) SH Son | Relationship added | related to 0001660 |
| 2023-03-23 09:00 | (ALTech) SH Son | Note Added: 0012611 | |
| 2023-03-27 09:21 | (ALTech) SH Son | Note Added: 0012641 | |
| 2023-03-27 15:52 | (ALTech) SH Son | Relationship added | related to 0001690 |
| 2023-04-04 09:38 | (ALTech) SH Son | Summary | [Eagle] 2022.12 RMA shipping list => [Eagle] 2022.12 RMA_KR 4th (Lot4) shipping list |
| 2023-04-17 10:24 | (ALTech) SH Son | Note Added: 0012880 | |
| 2023-04-17 10:24 | (ALTech) SH Son | File Added: image.png | |
| 2023-04-26 15:42 | (ALTech) SH Son | Note Added: 0013013 | |
| 2023-04-26 15:43 | (ALTech) SH Son | Due Date | => 2023-04-04 16:42 |
| 2023-06-24 09:50 | (PM) Roisy Liang | Issue Monitored: (PM) Roisy Liang | |
| 2023-07-11 14:41 | (ALTech) SH Son | Note Added: 0013605 | |
| 2023-07-11 14:41 | (ALTech) SH Son | File Added: JUN 2 -RMA_Invoice-Packing list.xls | |
| 2023-07-11 14:41 | (ALTech) SH Son | File Added: JUN 3 -RMA_Invoice-Packing list.xls | |
| 2023-07-11 14:41 | (ALTech) SH Son | File Added: JUN-RMA_Invoice-Packing list.xls | |
| 2023-07-12 09:34 | (PM) Roisy Liang | Note Added: 0013612 | |
| 2023-07-12 09:34 | (PM) Roisy Liang | File Added: 4rd RMA NON LED FA report_ALT (3334pcs) -long.xlsx | |
| 2023-07-12 09:34 | (PM) Roisy Liang | File Added: Scrap Report of 119pcs.xlsx | |
| 2023-07-12 09:34 | (PM) Roisy Liang | File Added: Scrap Report of 8pcs.xlsx | |
| 2023-07-12 14:20 | (ALTech) SH Son | Assigned To | (MFG) Yuri Ruan => (PM) Roisy Liang |
| 2023-08-21 11:03 | (PM) Roisy Liang | Note Added: 0013921 | |
| 2023-08-21 11:03 | (PM) Roisy Liang | File Added: 4th&5th RMA NON LED FA report_ALT.xlsx | |
| 2023-08-21 11:03 | (PM) Roisy Liang | File Added: RMA SCRAP REPORT Of 42PCS .xlsx | |
| 2023-08-21 16:23 |
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Issue Monitored: (ALTech) Sun Choul Joung | |
| 2023-09-06 14:43 | (MFG) An Tran | Note Added: 0014089 | |
| 2023-09-06 14:43 | (MFG) An Tran | File Added: Scrap Report of 121pcs.xlsx | |
| 2023-09-06 14:43 | (MFG) An Tran | File Added: 4th RMA NON LED FA report_ALT (63pcs).xlsx | |
| 2023-10-18 10:35 | (PM) Roisy Liang | Note Added: 0014332 | |
| 2023-10-18 10:36 | (PM) Roisy Liang | Note Added: 0014333 | |
| 2023-10-18 10:36 | (PM) Roisy Liang | File Added: INVOICE--- FUYU---1285436.xls | |
| 2023-10-18 17:42 | (PM) Roisy Liang | Note Added: 0014341 | |
| 2023-10-18 17:42 | (PM) Roisy Liang | File Added: RMA 4th&5th_Invoice-Packing list.xls | |
| 2023-10-19 10:23 | (ALTech) SH Son | Note Added: 0014344 | |
| 2023-10-19 20:15 | (PM) Roisy Liang | Note Added: 0014352 | |
| 2023-10-19 20:15 | (PM) Roisy Liang | File Added: RMA 4th&5th_Invoice-Packing list-2.xls | |
| 2023-10-19 20:37 | (PM) Roisy Liang | Note Added: 0014353 | |
| 2023-10-19 20:37 | (PM) Roisy Liang | File Added: (updated)RMA 4th&5th_Invoice-Packing list.xls | |
| 2024-07-19 09:57 | (ALTech) SH Son | Status | assigned => closed |
| 2024-07-19 09:57 | (ALTech) SH Son | Resolution | open => fixed |
| 2024-07-19 09:57 | (ALTech) SH Son | Note Added: 0016309 |
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